Return Policy

At ZENTHORIX, we believe confidence in your purchase is essential. This Return Policy outlines eligibility, timeframes, and the simple process for requesting a refund from zenthorix.it.com.

Refund Eligibility

Refunds are available for items that meet the following conditions:

  • Product is unused and in original condition
  • All original packaging and documentation included
  • Proof of purchase provided
  • Request submitted within the specified return window

Time Limits

Customers may request a return within 30 days from the delivery date.

Requests submitted after this period may not be eligible for refund unless required by applicable consumer protection laws.

How to Request a Return

  1. Contact our support team with your order number.
  2. Provide details and reason for the return.
  3. Wait for return authorization instructions.
  4. Ship the item using the provided guidance.

Return Requirements

To ensure a smooth process:

  • Items must be securely packaged.
  • Return shipping tracking is recommended.
  • Customer may be responsible for return shipping costs unless the item is defective.

Exceptions

The following items are not eligible for return:

  • Personalized or custom-made products
  • Items marked as final sale
  • Products damaged due to misuse

Customer Service

Our team is here to assist you.

Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

“Our commitment is not only to quality products, but to fairness, clarity, and respect in every transaction.”

Contact Customer Support

© 2026 ZENTHORIX — zenthorix.it.com. All rights reserved. This Return Policy may be updated periodically to reflect operational or legal changes.